Ufficio dell'Agenzia delle entrate | Places in stati Uniti

I want to give a big thanks to *Shannon* who was awesome in resolving my case.

DC was asking me to pay tax for a year I didn't live in the city, and even after I submitted proof once that I lived on the other side of the country during that whole year, they sent another request on the matter.

I called the office and Shannon resolved the matter in just minutes. Fantastic customer and taxpayer service - thank you so much for helping with what could have been a horrible slog. I appreciate you, Shannon.

After being on hold for over 40 minutes and in between the wait on hold, a representative came on as if she was going to take the call. The rep. put me back on hold at 25 minutes and I was on hold for the additional minutes and the phone was disconnected. A waste of time.

Update: After spending a total of 2 hours on hold today, I was able to get through to some very helpful and NICE employees as well as access my portal. Truly I have had a great experience every time i’ve been able to get in touch with an employee in the past as well.

It seems like simple communication updates on the website would save people from headaches (such as letting people know the username cannot include special characters and is case sensitive). If these can’t be made, an updated phone service that lets callers know how long they will be waiting, or lets them hang up for a call back without losing their place in line, or hiring more employees… any of these solutions would be much appreciated by me at least.

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For months I have been trying to get someone on the phone off and on, but all I can get is their jazzy wait music on an endless loop (my general wait time had been 30 minutes before I have to move on to work/other things). I have tried a variety of the numbers to try and reach someone.

Please please please get your website fixed for the password reset. We cannot access our portal to communicate with you there; when you request a password reset and get the confirmation that an email will be sent…. Nothing else happens. No email ever comes to help you reset your password.

To anyone having trouble: Go to their Facebook page and send them messages/comment on their posts until they offer to have someone contact you directly. It probably still won't work because their customer service reps rarely care or know what to do, but it at least *might* get you some sort of communication. Hope this helps!