ted smith

Everything with the room and stay was excellent. Until the morning when we we're met with racist service and discrimination from Wayne the host at the brunch restaurant. We went down 3 of us to have brunch. We were on the walkway ramp and were there waiting to be places and a Asian couple with 2 children came up the stairs. Instead of helping the next customer which would have been us. Wayne decided to assist the asian family. Which I was like it is what it is. He sat them then returned to seat us. Wayne Said I will have to check with the kitchen and went away for several minutes and than came back and said the kitchen is overwhelmed and we are going to have to wait about 15 min to seat you. I said seriously he said yes. We backed up on to the ramp and discussed the situation and if we had time to wait. We'll as we we're discussing this another family came up the stairs and Wayne took them to be seated and took them to the out side part. This did make me very upset I went to the desk to check out and asked to speak with a manager. The hotel manager came out and asked me to speak with the restaurant manager. I took her up to Wayne and explained how I felt this was discrimination and she said no it wasn't it was.just a mistake??? A mistake??? I tell you 15 min wait I sit the next family and the family before you directly??? How is this a mistake? As the more frustrated I got she started to just laugh at me and say this is not discrimination it was just a mistake. I explained how I would be sure to leave a review and let everyone know about my experience and she laughed so as she did this I decided to take her picture and that of Wayne she said I can't do that and snatched my phone out of my hand I snatched it back and said excuse her. She than continued to be nothing but rude. This establishment was so great until this experience and they should not be allowed to work in hospitality and what a poor example of leadership and management from your restaurant staff. Just thought you should know about this experience and how unfortunate it was.