Clare Canham

Our weekend was great, as always. However, this year my little boy forgot he'd 'hidden his toy tools under the kitchen sink' in our villa so I had to deal with the lost property office once we'd got home. Even though the lady (called Tam) had an enormous pile of lost property to check through, she was so lovely about it and made sure that even though they weren't handed in by the room attendants, she arranged to have the villa checked and found the hidden items, much to the absolute delight of my 5yr old. Customer service is one thing that can make or break visiting somewhere, well done Tam and the team for reuniting my little boy with his beloved tools. Thank you so much.... we'll be back!!