Farah Ayaad

I have been coming to this clinic since June 2022. I have always been on time. I think I ran late once but I could be mistaken. It’s about 30 minutes away from where I live. I have always waited to be seen the by doctor between 10 to 20 minutes every single time. I was 10 minutes late to my appointment today and I didn’t call because I didn’t think I was going to be that late and I was driving knowing that if I had so stop to make the call, it will take me longer to arrive. The receptionist was passive aggressive and unprofessional in her communication with me. It’s not just what we say, it is how we say it, too. There was zero consideration to the efforts I have been making to get to my appointment, how I have always been on time or how I will be waiting one week to get a prescription I need. The receptionist’s approach lacked hospitality, but most importantly, it wasn’t neruodivergently* informed. Please, train your staff to treat people with respect, dignity, and compassion, and when you have multiple complaints regarding the same employee, please, hold them accountable..